Frequently Asked Questions

Do you offer free UK delivery?

Yes, we offer free standard delivery across the UK on all orders. You can enjoy stress-free shopping without any hidden delivery costs.

How long does delivery take within the UK?

Standard delivery typically takes3-5 working days, while express delivery (if available) usually arrives within1-2 working days. Tracking details will be provided once your order is dispatched.

Can I track my order?

Yes, once your order is dispatched, you will receive a tracking number via email. You can use this to monitor the status of your delivery.

What is your returns and refund policy?

We offer a 30-day refund guarantee. If you’re not satisfied with your purchase, you can return it within 30 days of receiving the item for a full refund or exchange, provided it is in its original condition. For more details, please see our full returns policy on our website.

How do I request a return or exchange?

To initiate a return or exchange, please contact our customer support team via the contact form on our website. They will guide you through the process and provide a return address.

What payment methods do you accept?

We accept a variety of secure payment options, includingVisa, Mastercard, PayPal, and Apple Pay.All payments are processed securely to protect your information.

Can I cancel or change my order after placing it?

If you wish to cancel or modify your order, please contact us as soon as possible. If your order hasn’t been dispatched yet, we’ll do our best to accommodate changes. Once shipped, cancellations may not be possible.

How do I contact customer support if I have an issue?

You can contact our customer support team via thecontact form on our websiteor by emailing us directly. We aim to respond to all enquiries within24 hours.